Cart
Checkout Secure
Black Friday

Shipping and Refund Policy

 

Generally, Shipping Times Are:

  • US/CA/UK/AU shipping times estimate is 2-4 weeks.
  • International shipping time estimate is 3-4 weeks.

Tracking numbers will be made available within 10 days after you have placed your order.

Tracking numbers may take up to 5 days to display data for U.S. orders and up to 10 days to display data for International orders.

Please note: Each order from our factory is custom made just for you and due to the popularity of certain items in our catalog, shipping times may take longer than the estimates above.

 

 

Below are more specific information regarding different order types:

 

 

Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:

 

  • Pillow Covers: 5-7 days after order processing.
  • Clocks: 5-7 days after order processing.
  • Clothing: 5-7 days after order processing.
  • Cloth Tote Bags: 5-7 days after order processing.
  • Crew Socks: 5-7 days after order processing.
  • Leather Tote Bags: 5-7 days after order processing.
  • Shoulder Handbags: 5-7 days after order processing.
  • Canvas Saddle Bags: 6-8 days after order processing.
  • Canvas Shoes: 6-8 days after order processing.

 

 

Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times.

 


Recommended Tracking Websites

www.17track.net/en for international orders

https://tools.usps.com/go/TrackConfirmAction_input  for U.S. orders.

 

Tracking Number Delivery For Customers

The following are the maximum number of days for tracking numbers to be provided to customers after their order is processed

 

 

  • Pillow Covers: 7 days after order processing.
  • Cloth Tote Bags: 7 days after order processing.
  • Crew Socks: 7 days after order processing.
  • Leather Tote Bags: 7-10 days after order processing.
  • Shoulder Handbags: 7-10 days after order processing.
  • Canvas Saddle Bags: 7-10 days after order processing.
  • Canvas Shoes: 7-10 days after order processing.

 

 

If a customer hasn’t received a tracking number and it has exceeded the maximum number of days after the order was processed, the customer may request a refund or request to have the order resent.

If a tracking number is not showing tracking data and it has been more than 10 days since the order was processed the customer may request a refund or request to have the order be re-sent.

If a tracking number shows as delivered and customer claims they never received the package: The items were successfully delivered to the address your customer provided. We would recommend the customer contact the local courier where it was delivered or try to reschedule another delivery attempt. No replacements or refunds will be issued on items that show as successfully delivered. Novelty Fire is not liable for incorrect address information provided by customers or missed delivery attempts by couriers.

For International orders with no final destination tracking: if the customer claims they never received their order, Novelty Fire will resend or refund the order after 45 days has elapsed. 

 


Delivery Time Estimates By Product:

         

Pillow Covers

Production Time: 2-4 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS pillow orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international pillow orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Clocks

Production Time: 2-4 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

 

Cloth Tote Bags

Production Time: 2-4 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS cloth tote orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international cloth tote orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

 

Leather Tote Bags and Handbags

Production Time: 4-6 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Crew Socks

Production Time: 2-4 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS crew sock orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international crew sock orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

 

Canvas Saddle Bags

Production Time: 5-7 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

 

Canvas Shoes

Production Time: 5-7 Days

US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

US, UK, CA, AUS shoe orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

Other International shoe orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

 

Delivery Time Guarantees

 

US Orders and Orders Shipped With EMS

If an order has not been successfully delivered and it has been more than 45 days since the order was processed the seller may request a refund or have the order resent free-of-charge.

 

All Other International Orders

If an order has not been successfully delivered and it has been more than 60 days since the order was processed the seller may request a refund or have the order resent free-of-charge.

Delivery Time Disclaimers

The 45 day refund policy
may be nullified or extended due to random events such as adverse weather
conditions, political unrest, or postal worker labor disputes that may impact
various delivery locations.

Order Modification Policy

 

Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed. You can make order modifications by emailing us at support@noveltyfire.com. We will be able to assist in these following cases:

Removing items from an order 

Change of shipping address

Change of email address

Change of customer’s name

If a customer wants to change a variant or add more items to an order this is not possible.

 

Refund Policy

 

Items Damaged or Poor Quality

If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Novelty Fire will replace any items damaged or poor-quality at no additional cost. Novelty Fire is not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items

If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Design Issues

If you have any other complaint regarding the design printed on a product, please send us a photo.  Credits, refunds, or reprints will be issued at the sole discretion of Novelty Fire if the printed design differs substantially from the artwork that was submitted.  We will investigate every case and will work to provide a resolution that satisfies you and your customers.

Sizing Issues

In the rare event that a
customer is unhappy with the fit of their shoe, Novelty Fire will process a
free exchange for your customer. 

Refunds will not be issued for sizing disputes, only exchanges are allowed.

Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by customer.

In order for a free exchange to be processed, customers must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, order number, and store name.

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by Novelty Fire.

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.

 

Package Returned To Sender

If a package is returned to sender by the shipping courier, Novelty Fire will reship the package to the customer for free after an address verification is complete by the customer.

If a package is returned to sender by the shipping courier for a second time, Novelty Fire will reship the package to your customer for a small fee that will be applied to your account.

Note: Novelty Fire will not refund returned packages to sender and reshipment times are the same as regular orders.

Package Returned To Sender – Wrong Address

Novelty Fire will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers. Customers may request a reshipment attempt but will be responsible for fees associated with additional delivery attempts.

Used Items and Term Limits

Items in used condition are not eligible for refunds or exchanges. New and unused items that have been sucessfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

Added to cart!
Check Product Description To See If Product Can Be Delivered By Christmas Spend XX More to Unlock Free Shipping! You Have Qualified for Free Shipping Spend $x to Unlock Free Shipping You Have Achieved Free Shipping Free Shipping For Over $x Black Friday You Have Achieved Free Shipping Free shipping when you order over XX ou Have Qualified for Free Shipping